paintedblack
New Member
Send PM
I have made 20 posts
Right now I'm Dead
I joined December 2015
I've killed 1 walker
My gender is Female
|
Post by paintedblack on Mar 30, 2016 10:26:19 GMT
We all know how painful it is to try to explain an in game issue to Scopley Support and getting the same prewritten email back To bypass the Pricillas,Chris's,Jason's ,etc etc with your in game issue, you need to
1- request that Your issue be escalated to a higher person (Julio M) 2- If they say no be very firm and persistent 3-Julio M will take about 2 days to get back to you 4- If the issue is a real one ( not a I didn't get a 5 star from a token etc) Julio will escalate your case to Lanya B - Head of the support department 5- this usually takes a week or so but all my In game issues have been resolved by waiting and going to both Julio M and Lanya B
The no drop epic elite gear run that I wasted 5 world refills on we're credited to my account by going through the above as with other issues I've have in the game
|
|
killerzlife
New Member
Send PM
I have made 29 posts
Right now I'm Dead
I joined January 2016
I've killed 2 walkers
My gender is Female
|
Post by killerzlife on Mar 30, 2016 12:36:48 GMT
Good share man, thanks!
It's good to know there's a way to be heard when real problems arise
|
|
antyscopley
New Member
Send PM
I have made 40 posts
Right now I'm Dead
I joined February 2016
I've killed 3 walkers
|
Post by antyscopley on Mar 30, 2016 13:57:21 GMT
Better way is email the entire staff roster everyday. Got this from another player but all their emails are first name dat scope dot com. It is very nice that the staff roster is posted with job titles to make life easy.
Do that and you'll have a responce within a day. If the vp president managers deve and marketing all get same message over and over well...
|
|
amarantini
New Member
Send PM
I have made 9 posts
Right now I'm Dead
I joined December 2015
My gender is Male
|
Post by amarantini on Mar 31, 2016 10:06:46 GMT
Thanks for sharing
|
|
konman8
New Member
Send PM
I have made 12 posts
Right now I'm Dead
I joined February 2016
My gender is Male
|
Post by konman8 on Mar 31, 2016 15:47:31 GMT
Better way is email the entire staff roster everyday. Got this from another player but all their emails are first name dat scope dot com. It is very nice that the staff roster is posted with job titles to make life easy. Do that and you'll have a responce within a day. If the vp president managers deve and marketing all get same message over and over well... so its just the first name? no last name ex john.scopely.com thanks
|
|
antyscopley
New Member
Send PM
I have made 40 posts
Right now I'm Dead
I joined February 2016
I've killed 3 walkers
|
Post by antyscopley on Mar 31, 2016 20:28:50 GMT
Yeah you need your at smybol of course as well. Two days of doing that and I got a very exact reply. No more thank you for contractions unfortunately. Blah blah but they where pissed so make sure you watch your steps.
|
|
|
Post by Dee on Jun 13, 2018 6:05:08 GMT
I lost my account zombie slayer
|
|